Real Help From Real People Who Know Your Clinic
You get personal support from a local team that understands your clinic and takes responsibility for getting things done.
Your Customer Service Team, Ready When You Are
Independent clinics need support that steps in early, solves problems fast, and gives you complete confidence in your day. Your Cenvet customer service team responds with clarity and urgency, backed by people who know your clinic and understand how quickly things can change.
Every call is answered by someone who takes ownership from the moment they pick up the phone. You do not wait in a queue or fight automated systems. You speak with a person who understands clinical reality and acts quickly to help.
Real people who keep your clinic moving
Your clinic should never slow down to chase information. When you contact us, you reach a person who recognises your practice, understands your ordering history, and works side by side with your dedicated account representative. Service feels personal because it is built around real relationships with independent clinics across Australia.
Renee O’Rooke, Account Manager – NSW
Renee has supported veterinary practices for many years and brings a strong understanding of how demanding clinic life can be. She spent two decades as a vet nurse before moving into a role where she could help clinics in a broader, more consistent way. Her experience on the clinic floor gives her a clear view of the pressure teams work under and the importance of having a supplier who responds quickly and with care.
Renee is recognised for her proactive, hands-on support and the trust she builds with each clinic she visits. She stays close to their day-to-day needs, keeps an eye on stock availability and contacts practices early when something changes. She works closely with customer service to make sure clinics receive accurate information and quick solutions, especially when workloads rise. Her focus is always on reducing pressure, protecting workflow and giving clinics confidence that nothing will fall through the cracks.
“We look after our clinics because we know how much they rely on us. If something is needed quickly, we find a way to get it there.”
Support that works the same way you do
Your day is fast and unpredictable, and your support must match that pace. The team works with real-time visibility across orders, backorders, delivery status, invoices, and account details, which means you get accurate answers without delay. If you prefer to check progress yourself, Cenvet Pulse and the Cenvet App give you live insight into packing, dispatch, and scheduled arrival times, along with on‑demand invoice and account access.
One united team working behind your clinic
Your customer service team and your account manager operate as one connected support network. While your rep plans ahead with your clinic and understands the realities of daily operations, the customer service team manages the details that hold everything together. This combined approach gives you consistent communication, faster decisions, and practical solutions that reduce stress and create stability.
Proactive support that stays ahead of challenges
Your clinic should never be surprised by a stock change or a delivery issue. We monitor orders, availability, and supplier updates so we can step in early. If something is delayed or becomes unavailable, you hear from us directly with clear options that keep your workflow steady. Cenvet’s distribution model supports same-day delivery for most metro clinics and next-day service for regional areas, which helps keep your shelves ready for patients.
Renee Howlett, State Manager – Victoria
Renee has been supporting veterinary clinics for more than 18 years and understands the pressure independent practices face every day. She began her career as a veterinary nurse, transitioned to Cenvet’s customer service team, and later advanced to account management, where she has established long-standing partnerships across Melbourne and regional Victoria.
Renee is known for her calm, practical approach and the genuine relationships she forms with practice managers, vets and nurses. She pays attention to how each clinic works, notices ordering patterns and works closely with customer service to keep everything running smoothly. Her goal is simple. Help clinics feel supported, reduce stress behind the scenes and step in quickly when something is urgent.
“We are here for our clinics. If something is needed fast, we make it happen.”
