Purchase Assist

Supporting your clinics purchasing decisions

Purchase Assist is a personalised service delivered by your Cenvet client manager. Collaborating with the customer service team, Purchase Assist is designed to support independent clinics’ purchasing decisions, ensuring they add value to their businesses and maximise their partnership with Cenvet.

Purchase Assist is about expert guidance, real-time insight, and hands-on support, customised to your clinic operations.

We are your purchasing partner

Your dedicated Cenvet client manager works alongside your clinic. They review purchasing activity, track performance, and identify opportunities to improve efficiency and outcomes.

They monitor and advise on what you’re buying, and where adjustments can be made in product selection, order timing, or supplier options.

It is a concierge-style approach that ensures you’re supported in interpreting data and managing supply decisions.

Real time insights without addition administration burdens

Purchase Assist consolidates all the information you need, orders, deliveries, backorders, invoices, and supplier updates in real time, eliminating the need to navigate multiple systems or chase information.

You access clear, practical insights delivered directly by people who understand your clinic and your goals. Purchase Assist is designed to fit into your day-to-day operations.

Your client manager and the Cenvet customer service team:

  • Monitor purchasing patterns and trends
  • Highlight new products, promotions, and supplier changes
  • Assist with stock planning and availability
  • Provide updates on industry news, webinars, and education opportunities

You can engage with Product Assist when or how it suits your clinic. Phone, email, or during regular visits.

Designed for independant clinics

Purchase Assist combines Cenvet’s systems, supplier relationships, and an experienced team to provide clinics with a proactive, informed, and accessible buying partner.

You retain the convenience of Cenvet’s ordering systems, while knowing there’s always a real person reviewing, guiding, and supporting your purchasing decisions.

Do you want?

  • A dedicated Cenvet client manager actively reviewing your purchases
  • Real-time discussion of performance, trends, and opportunities
  • Assistance with orders, deliveries, backorders, and invoices
  • Proactive updates on products, promotions, and suppliers
  • Access to education, webinars, and industry insights
  • Personal support backed by Cenvet’s customer service team

If you answer yes to any of these advantages, then Personal Assist is the purchasing solution for your clinic.

Cenvet solutions - helping your clinic thrive

We deliver more than products. We provide the systems, support, and rewards that help independent veterinary practices grow stronger every day.

Service Promise

Reliable delivery and clear communication that keep your clinic running smoothly.

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Cenvet Pulse

Timely updates and insights that help you plan ahead with confidence.

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Purchase Assist

Practical support that helps you choose alternatives and manage supply with ease.

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CenSational Plus

A rewards program that adds value to your everyday purchasing.

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Obay V-Commerce

Simple online ordering that fits naturally into your clinic workflow.

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We make switching
wholesalers easy

Switching veterinarian wholesalers shouldn’t disrupt your clinic. We understand that unhooking systems, retraining staff, and protecting vital drug supply all feel risky when patients rely on you every day. That’s why our process is built to remove the stress and downtime that make change hard.

Cenvet handles the heavy lifting for you. We assess your purchase history, map and barcode stock, train your team, and plan every step before go live. You stay stocked and supported from day one with reliable delivery, clear communication, and a dedicated rep who knows your clinic.

We stock all your trusted brands

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Client Success Stories

Hear directly from the clinics that have partnered with Cenvet.
Learn how our reliable service, tailored support, and efficient supply solutions have helped independent practices grow, succeed, and operate more effectively.

Kirrawee Veterinary Hospital

Kirrawee Veterinary Hospital is a long-standing, high-demand clinic. This case study shows how the Cenvet App reduced admin and improved daily ordering efficiency.

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Fluffy buddy of humans visiting vet

The Corner Vet

The Corner Vet is a companion animal clinic in Melbourne’s inner north west, serving a well-established community alongside an increasing number of young families moving into the area

Learn More  

Swanbourne Veterinary Centre

Swanbourne Veterinary Centre is a well-established small animal practice in Perth’s western suburbs, trusted by generations of pet owners for their quality of care and personal approach.

Learn More  

Glenhuntly Road Veterinary Clinic

Glenhuntly Road Veterinary Clinic is a well-established small animal practice in Melbourne’s south east, providing care for dogs, cats, and rabbits from Glen Huntly and the surrounding suburbs.

Learn More  

Cat Haven

Cat Haven is Western Australia’s largest cat welfare facility and the state’s only open admission shelter.

Learn More  

Become a Cenvet clinic today

Join the Cenvet network and gain a partner who understands the demands of running an independent practice. With our reliable service, tailored support, and straightforward solutions, we make it easier to run your clinic with confidence and focus on what matters most.

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    FAQs

    Questions come up when you’re running a busy clinic, and getting answers should be simple. Whether you’re joining Cenvet, placing your first order, or looking for support, we’re here to help. Find straightforward answers to the most common questions from independent vets.

    How does Purchase Assist help my clinic stay organised?
    Independent clinics deal with heavy workloads, and important information often gets buried across emails, systems, and folders. Assist brings everything into one secure place. You can check invoices, track deliveries, review back orders, and see account activity without searching through multiple platforms. It gives your team a clear view of what is happening with your supply, which keeps daily operations running smoothly.
    Can Pulse reduce the amount of manual admin work my team does?
    Yes. Many clinics lose time by checking on orders, following up back orders, or trying to match invoices to deliveries. Purchase Assist removes that pressure. You can view updates in real time, download records instantly, and see status changes as they happen. This cuts down manual tasks and frees your team to focus on patients instead of paperwork.
    Does Pulse help us stay informed about new products and promotions?
    Purchase Assist provides direct access to updates from Cenvet, including new product launches, supplier promotions, and current offers. Clinics can review information without waiting for emails or rep visits, which supports informed decision making and helps you keep stock aligned with your clinical needs.
    What education or training can we access through Purchase Assist?
    Purchase Assist gives clinics a single location to find upcoming webinars, CPD sessions, and practical learning resources. These sessions focus on real clinical and operational needs, not generic content. Your team can stay up to date with training that fits into a busy clinic schedule and delivers practical value.
    Is Purchase Assist difficult to set up or integrate into our routine?
    No. Purchase Assist is simple to access, and most clinics start using it straight away. Your account information syncs automatically, and your team can log in securely at any time. If you need help, your account manager is available to guide you and make sure the platform fits into your daily workflow without disruption.