FAQs

Switching to Cenvet is straightforward. Your local representative will review your current setup, organise account transfer, and ensure your supply continues uninterrupted. We handle the process from start to finish so your clinic can stay focused on patient care.

Your clinic’s routine stays the same when you move to Cenvet. We review what your clinic currently orders, note your preferred brands, and align them with Cenvet’s range, ensuring you continue to use the products you rely on. Our team carefully handles all the administrative tasks of the transition to ensure your shelves remain stocked and your clinic continues to run smoothly without interruption.

Most clinics are fully set up within a few business days. Once your account form and Responsible Veterinarian details are submitted, your representative confirms pricing, access, and delivery schedules, allowing you to begin ordering right away.

Yes, Cenvet integrates with popular platforms, including ezyVet and other veterinary software systems. This ensures ordering, invoicing, and reporting flow seamlessly between your clinic and Cenvet.

Clinics choose Cenvet for reliable delivery, personal service, and support from people who understand veterinary practice. As Australia’s largest independent veterinary wholesaler, we help clinics stay competitive without the constraints of corporate ownership.

You can place orders via the Cenvet App, online through Cenvet Pulse, or by calling your dedicated rep. Every order is confirmed personally, so you know exactly what’s arriving and when.

For most metro areas, orders placed by the designated morning cut-off are dispatched the same day. Regional areas receive next-day service or the fastest available delivery option for your location.

Yes. You can view real-time stock levels in the ordering portal or app. If an item is unavailable, our team proactively suggests an alternative to help avoid delays in your clinic.

If an item is on backorder, you’ll be notified immediately and offered a suitable alternative or a delivery timeline. We follow up to ensure your clinic remains well-stocked and operations run smoothly and uninterrupted.

Switching to Cenvet doesn’t mean a new ordering routine. We map your previous products, integrate your systems, and train your team. You continue to order as usual, but with improved support and supply from Australia’s trusted veterinary wholesaler.

Cenvet provides same-day delivery for metro clinics and next-day delivery for most regional areas. Our distribution network is designed to keep your shelves stocked and ensure your patients receive care without delay.

Cenvet operates national distribution centres strategically located across Australia. This ensures fast, reliable delivery to every state and territory, with consistent stock availability for veterinary practices of all sizes.

Your rep or local warehouse team will notify you immediately and recommend equivalent products or a restock ETA. We keep communication clear so your clinic never has to chase updates.

You can track your delivery at any time through the Cenvet App or Cenvet Pulse. Both platforms show when orders are packed, dispatched, and scheduled to arrive, so you stay informed without calling for updates.

We treat every order like it matters, because it does. Cenvet’s local warehouses, experienced logistics team, and strong supplier network help make sure critical products reach clinics quickly and consistently, even when demand is high.

CenSational Plus is Cenvet’s exclusive rewards and rebate program for veterinary clinics. It provides members with access to supplier rebates, loyalty points, and exclusive partner discounts, helping clinics grow while saving on everyday purchases.

CenSational Plus tracks your clinic’s purchases automatically through Cenvet. The more you purchase from participating suppliers, the higher your rebates will be. Rewards can be received as cash, BPay credit, or converted into Cenvet Choices Points, giving your clinic complete control over how you’re rewarded.

Rebates are processed quarterly, often ahead of supplier payments, so members receive rewards on time without having to chase them.

Members enjoy quarterly rebates, flexible reward options, exclusive discounts from supplier partners, and educational opportunities through webinars and business support programs, all designed to strengthen independent veterinary clinics.

You can join by completing the CenSational Plus form on the Cenvet website or by contacting your local Cenvet Area Manager. Once your membership is active, Cenvet handles all administration, allowing your rewards to start building automatically.

Cenvet supplies over 13,000 product lines across pharmaceuticals, vaccines, nutrition, consumables, and equipment, everything your clinic needs to deliver high-quality animal care, from trusted veterinary brands.

We partner with leading animal health companies, including Boehringer Ingelheim, Dechra, Virbac, MSD Animal Health, and Ceva. Our strong relationships mean consistent access to the products vets rely on every day.

Yes. While most of our supply supports companion animal clinics, Cenvet also distributes trusted products for equine, livestock, and mixed practices.

All products are sourced directly from approved manufacturers and distributed through Cenvet’s national warehouse network. Our systems meet strict Australian compliance standards, ensuring product authenticity and proper cold-chain handling.

Yes. Our team can arrange special orders for niche or backordered items through our extended supplier network, helping clinics access hard-to-find or specialty products with minimal delay.

Cenvet provides competitive wholesale pricing tailored to independent veterinary practices. Pricing is based on your account type and purchase volume, ensuring fair access to value without the complexity of corporate contracts.

Yes. Cenvet was founded to support independent vets, and our pricing structure reflects that. Clinics can also access additional savings through programs like CenSational Plus, which offers rebates and supplier discounts.

You can apply for a trading or prepaid account by completing the Account Application Form on our website. Once approved, you’ll receive your account details, pricing access, and ordering login within a few business days.

Cenvet accepts direct debit, credit card, and BPay payments. Clinics can set up automatic payments using our Direct Debit Authority forms for faster, easier account management.

All invoices and statements are available through the Cenvet Members Area or Cenvet Pulse. You can also request copies directly from your customer service representative or accounts team.

You can contact our team by calling 1300 CENVET, emailing nswsales@cenversa.com.au, or reaching out through your Cenvet representative. Every enquiry is handled by a real person who understands veterinary operations and your clinic’s needs.

Our customer service team is available Monday to Friday during standard business hours in your state. Delivery and order tracking support are also available through the Cenvet App and Pulse platform outside of these hours.

If something isn’t right with your order, our team resolves it quickly. We’ll arrange replacements, credit notes, or delivery corrections as needed and keep you informed until the issue is closed.

Yes. Every clinic has a dedicated account representative who visits regularly, provides product updates, and supports you in managing supply, pricing, and promotions.

Cenvet is built on relationships, not call centres. Our team provides responsive, personal support from people who know your clinic by name and take pride in helping independent vets stay supplied and supported.

Cenvet is Australia’s largest independent veterinary wholesaler and part of the Cenversa Group, which has supported the animal health industry since the 1960s. Proudly Australian-owned, Cenvet supplies products, education, and tailored support to 4,000 veterinary clinics and pet retailers nationwide.

Cenvet is focused on supporting independent veterinary clinics, not corporate groups. Our team builds genuine relationships with veterinarians, offering reliable delivery, ethical sourcing, and personalised service that helps clinics stay competitive and in control.

Cenvet’s head office and main distribution centre are in Sydney, with additional offices and warehouses in Melbourne, Brisbane, and Perth. This national network ensures fast and reliable delivery across Australia.

Cenvet’s origins date back to the 1960s through its parent company, Cenversa. The veterinary wholesale division was officially established in 2001 and continues to grow as a trusted partner for independent clinics across Australia.

Our mission is simple: to back independent veterinary success. We achieve this by providing a reliable supply, practical support, and access to tools and programs that enable clinics to deliver excellent care while remaining proudly independent.

If you need technical assistance with Cenvet’s online ordering platform, visit the Customer Support Hub within the system. There you’ll find troubleshooting guides, return forms, product updates, and contact options for direct support. You can also contact your local Cenvet representative for assistance.

If you’ve forgotten your password, select ‘Forgot Password’ on the login page and follow the reset instructions. For account activation or access issues, contact Cenvet Admin during business hours. Only registered veterinarians can own accounts, but authorised staff can be added once approved.

You can update your account information, manage linked users, and review invoices under the Business tab in the ordering system. For larger account changes or clinic relocations, contact your Cenvet Account Manager directly.

For queries regarding clinical equipment, software, or products, please contact the CenQuip technical team. Their team of veterinarians, product specialists, and service engineers provides installation, training, and troubleshooting support to keep your clinic running smoothly.

While Cenvet’s main technical support operates during standard business hours, resources such as the Customer Support Hub and online manuals are available 24/7. For urgent product or delivery issues, contact your local Cenvet representative directly.